Refund policy
Returns & Exchanges
We want you to feel confident ordering from Shop Out of Bounds. Eligible items may be returned or exchanged within 30 days of delivery.
Canadian Returns & Exchanges
For eligible orders within Canada, return and exchange shipping is free. Contact us at contact@shopoutofbounds.ca to request a prepaid return shipping label.
For exchanges, we will also cover the shipping cost of sending the replacement item to you.
Return Eligibility
To qualify for a return or exchange, merchandise must be:
• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags attached
• Free from stains, odours, pet hair and other signs of wear
• Accompanied by proof of purchase
We reserve the right to decline returns that do not meet these requirements.
Final-Sale Items
Clearance and other items marked “Final Sale” cannot be returned or exchanged.
Custom, embroidered, personalized and made-to-order products are also final sale unless they arrive damaged, defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears.
Original outbound shipping charges are non-refundable. If your original order qualified for free shipping, no outbound shipping charge will be deducted from your refund.
Exchanges
To request an exchange within Canada, contact us at contact@shopoutofbounds.ca. We will provide a prepaid return label and ship the approved replacement item at no additional shipping cost.
Replacement items remain subject to availability. If the requested item is unavailable, we may offer an alternative or issue a refund.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at contact@shopoutofbounds.ca with your order number and photographs of the issue.
We will review the request and arrange an appropriate replacement, exchange or refund at no additional cost.
International Orders
Customers outside Canada are responsible for return and exchange shipping costs unless the item arrived damaged, defective or incorrect.
Duties, taxes, brokerage fees and original shipping charges are non-refundable. Customers are also responsible for any duties, taxes or fees associated with an international exchange shipment.
Return Shipping
Please contact us before sending any merchandise back. Returns sent without prior authorization may be delayed or refused.
Shop Out of Bounds is not responsible for unauthorized returns or items sent using a shipping method not provided or approved by our team.
Contact Us
For return or exchange assistance, email:
contact@shopoutofbounds.ca